Step 1: Check the website for advice
Check out the advice and guidance on the NEU website.
Start with the Frequently Asked Questions which address the most common issues raised by members.
If that doesn’t answer your questions, check if you can find an answer on the following pages:
Or you can use this A-Z listing of advice topics to find your answer even more quickly.
Most issues will be covered here and you may be able to find all the advice you need quickly.
Step 2: Speak to your school rep
They will have knowledge about local policies and campaigns. They may also be aware of other members with the same concern and want to address the issue collectively.
They will also be able to say if they can help you or refer you on to someone else in the local district office or elsewhere.
Step 3: Contact AdviceLine
- do not have a rep
- your rep cannot help
- you cannot find the information on the website
- require more guidance
Contact the NEU Adviceline either by completing this online form or by telephone 0345 811 8111.
You will need to quote your membership number.
Before you call, make some brief notes for yourself so the advisor can identify the area of concern and give you the relevant advice as quickly as possible.
AdviceLine opening times are:
- Monday to Friday 9 am – 7 pm.
The busiest periods are:
- 10 am – 11 am and 12 pm – 1 pm other days
It is best to avoid calling during these times, if possible.
What if the issue affects several members?
Often what can feel like an individual issue is actually of concern to many others.
Call a meeting of NEU members in the school to talk about the issue.
How can I update my membership details?
Details can be updated by calling the NEU advice line: 0345 811 8111 or go to: myNEU